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Return & Refund Policy 

At Stimulicat, your satisfaction means everything to us. We aim to resolve any issues quickly and fairly, whether through replacements, compensation, or refunds when applicable. Please review our policy below for full details.

Quick Returns Summary

  • 30-day return window from delivery

  • Free replacement for defective, damaged, or incorrect items

  • Change-of-mind returns accepted (return shipping applies)

  • Refunds processed within 5 days after inspection

  • We always aim to resolve issues before issuing refunds

Common Return Reasons & Solutions

1. Late Delivery

  • If your order exceeds 21 days in transit after shipment confirmation, you may be eligible for $8 shipping delay compensation.

  • Compensation is issued once per order.

Not applicable if delays are caused by:

  • Incorrect or incomplete address

  • Customs clearance

  • Failed delivery attempts

2. Defective / Manufacturing / Quality Issues

  • We will send one free replacement at no cost.

  • If a second defect occurs, a full refund will be issued.

📸 Proof required (see “Proof Requirements” below)

3. Wrong Item or Missing Item

  • You may return the incorrect item at our expense, or

  • Receive a free replacement, depending on availability.

4. Parcel Damaged on Arrival

  • We will send a free replacement once damage is confirmed.

  • If a second issue occurs, a full refund will be provided.

5. Doesn’t Fit / Wrong Size or Color Ordered

  • Returns or exchanges are accepted within 30 days.

  • Customer is responsible for return shipping costs.

6. Changed Mind / Item No Longer Wanted

  • Returns or exchanges are accepted within 30 days.

  • Customer is responsible for return shipping costs.

7. Incorrect Shipping Information Provided

  • Please double-check your shipping details before placing an order.

  • Address changes must be requested immediately after ordering.

  • Delays or losses caused by incorrect details are not eligible for compensation.

8. Other Issues

  • Please contact us at info@stimulicat.com, and we’ll work with you to find the best possible solution.

Who Pays for Return Shipping?

  • Stimulicat covers return shipping:

    • Defective items

    • Damaged items

    • Wrong or missing items

  • Customer covers return shipping:

    • Wrong size or color ordered

    • Change of mind

 

 

Proof Requirements for Claims

To help us resolve issues quickly and fairly, we may request:

  • Clear photos or short videos showing the issue

  • Product placed on a flat surface

  • Packaging and shipping label visible

An incomplete proof may delay resolution.

 

 

How to Return Your Order

  1. Contact Us
    Email info@stimulicat.com within 30 days of receiving your order.
    Include your order number and reason for return.

  2. Approval & Return Address
    Our team will confirm eligibility and provide the correct return address.
    ⚠️ Approved returns must be shipped within 14 days, or the request will be canceled.

  3. Prepare the Package
    Securely pack the item(s) in original condition with all accessories included.

  4. Ship the Return
    Send the package and share the tracking number with our support team.

  5. Refund Processing
    Once received and inspected, refunds are processed within 5 days to the original payment method.

 

 

Non-Returnable Items

The following items are not eligible for return:

  • Pre-ordered products

  • Items that have been used or are not in original condition

Promotional & Sale Items (Including BOGO)

  • Returns are accepted for up to 3 items per order

  • This helps us manage inventory and continue offering great promotions

 

 

Important Notes

  • All returns must be approved before shipping. Unauthorized returns will not be accepted.

  • We kindly ask customers to contact us before opening a chargeback or payment dispute, as most issues can be resolved quickly through our support team.

 

 

Need Help?

Email us anytime at info@stimulicat.com.
Our support team is available Monday-Friday, and we aim to respond as quickly as possible.

Thank you for choosing Stimulicat - we truly appreciate your trust and support 💚